Nápověda

Šel jsem do sekce "Můj herní svět" a zatím jsem neobdržel svůj Herní svět!?
Může to trvat několik hodin, než se Herní svět zobrazí na tvém účtu.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new Herní svět before it opens via Vylepšení.

Why am I banned from buying Vylepšení
When a refund is made on a Vylepšení product we could incur a cost depending on the method of the refund. We may therefore ban any future Vylepšení activity.

How do I create the Herní svět I bought?
You can create the Herní svět you bought via Můj herní svět.

Is there a time limit in which I need to create my Herní svět?
There is no set time in which you need to create your purchased Herní svět.

My Prémiové členství said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your Prémiové členství each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via Vylepšení? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via Vylepšení? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.